F. A. Q. - Frequently Asked Questions

Please ensure that you are using the latest driver versions. You can obtain the latest drivers from our webpage.

Question overwiev

Question 1:
After installing the software and selecting a channel, no TV image appears. What is wrong?

Question 2:
When installing Power DVD5 a serial number is requested, but none is provided.

Question 3:
Can broadband internet data services be used with the Cinergy 1200 DVB-S?

Question 4:
Does the Cinergy 1200 DVB-S have an MPEG-2 hardware decoder?

Question 5:
Which operating systems are supported?

Question 6:
Can I recieve pay TV channels with the Cinergy 1200 DVB-S?

Question 7:
What file formats can be used for recording?

Question 8:
Can the recorded files be burned directly as VCD/SVCD/DVD?

Question 9:
With some channels no EPG or videotext is available.

Question 10:
How can I determine the MAC address for my Cinergy 1200 DVB-S?

Question 11:
Are there shortcuts for the Cinergy Digital Software?

Question 1:
After installing the software and selecting a channel, no TV image appears. What is wrong?

Answer 1:
Be sure the included Cyberlink PowerDVD 5 software is installed. Make sure this codec is chosen in the Cinergy software under Settings->Codecs (Cyberlink Video /SP Decoder).

If you have installed any video codec packs (i.e Nimo, Tsunami, K-lite, Ligos, etc...) please deinstall them as they may interfere with the Cinergy Digital software.

Check the PCI Device Listings menu to be sure the Cinergy 1200 and the graphic card (or any other component) are not sharing an interrupt. Shoud this prove to be the case try using another PCI slot for the Cinergy card.

Install the newest graphic card drivers!

If you are using a DISEqC-capable satellite system try testing other DISEqC modes in the Cinergy software settings (Settings->DISEqC). More info can be found in the Cinergy manual under "DISEqC settings for experts".

Make sure you have the latest DirectX version installed.

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Question 2:
When installing Power DVD5 a serial number is requested, but none is provided.

Answer 2:
The Cinergy 1200 DVB-S driver must be installed first. Then Power DVD5 can be installed and no serial number is requested.

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Question 3:
Can broadband internet data services be used with the Cinergy 1200 DVB-S?

Answer 3:
This is not possible at the moment. This will be implemented in a future software version.

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Question 4:
Does the Cinergy 1200 DVB-S have an MPEG-2 hardware decoder?

Answer 4:
No, modern PCs can handle this task without any problem.

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Question 5:
Which operating systems are supported?

Answer 5:
The Cinergy 1200 DVB-S can be used under Windows 2000 or XP. Support for Windows 9x or ME is not planned nor possible.

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Question 6:
Can I recieve pay TV channels with the Cinergy 1200 DVB-S?

Answer 6:
No. Since no Common Interface (CI) module is available, the reception of  scrambled channels is not possible. At present a CI module is not planned for this purpose.

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Question 7:
What file formats can be used for recording?

Answer 7:
Recording can be done in PVA format or MPEG2. PVA files can be played with the Cinergy software (or third party software that supports this format). MPEG2 files can be played with any DVD software.
Should one want to edit the files after recording then PVA file format is recommended as it contains extra stream information in regard to the synchronicity between audio and video. Various freeware tools exist to edit/convert PVA files.

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Question 8:
Can the recorded files be burned directly as VCD/SVCD/DVD?

Answer 8:
Digital TV streams use MPEG2 transport stream compression. These streams vary from one another and from the MPEG2 standard. This means the recorded file usually has to be converted before it can be burned. Various video editing applications can be used for this. The Cinergy 1200 DVB-S CD includes Ulead Video Studio 7, which can be used to convert and burn the files to DVD/VCD/SVCD.

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Question 9:
With some channels no EPG or videotext is available.

Answer 9:
EPG and videotext are channel dependent. Some channels dont send EPG info or videotext.

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Question 10:
How can I determine the MAC address for my Cinergy 1200 DVB-S?

Answer 10:
In the near future there will be a network driver available from us that will be able to determine the MAC address. This is not possible without this driver. The update will be posted on our website as soon as it is available.

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Question 11:
Are there shortcuts for the Cinergy Digital Software?

Answer 11:
ALT I - Short Info
ALT E - Extended Info
ALT M - Mute
ALT Left - Volume --
ALT Right - Volume ++
ALT Up - Previous channel
ALT Down - Next channel
ALT P - Past Program
ALT R - RecordPlayback Window
ALT T - Timer Window
ALT C - Channel manager
ALT S - Channel search
ESC - Close all OSD windows
F1 – Docked Windows
F2 – Undocked Window
F3- Fullscreen

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fax: +49-2157-817922
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